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A case study: ICT shared services
Harrison, Susan
Harrison, Susan
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2010-06
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dissertation
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Abstract
This explanatory case study attempts to understand the effects of Local Government Reorganisation on ICT Shared Service. Firstly, it identifies the type of change and investigates how these changes have impacted on the Shared Service. This forms the basis of enquiry by looking at the higher elements of transformation, Leadership, Culture, Vision and Strategy. (Hayes 2007, p123) Secondly Burke and Litwin (1992, p.528) casual model of change show how certain elements can affect the higher factors of transformational change and the individual performance and psychological contract due to the interconnectivity and relative impact. The research then assesses alternative ways to deliver ICT services, Public Private Partnership, outsourcing and shared and seeks to discover whether the ICT Shared Service will remain as a Shared provision.
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University of Chester
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Thesis or dissertation
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en